Sign up below for a new subscription that includes a 2 week free trial. Within one business day your company will have a complete mobile business phone system. You use smartphones, regular cell minutes and current wireless contracts, so there is no need to purchase desk phones or upgrade your office Internet connection or cellular data packages for VoIP.
There is no setup fee and the monthly costs are fixed, auto-billed, and all inclusive. There is no contract period and the service can be cancelled with a 30 day notice following your free trial. You can register your monthly subscription with a PayPal account or with just a debit- or credit-card. You may at no cost port your existing office numbers to OnRelay, which normally takes approx. 5 business days, or get new numbers in your area code of choice.
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Mainline: The mainline feature includes your main company number in your desired area code and all associated call management. It has a pre-configured auto attendant with a voice menu, and you may also enable a Live Operator function for your receptionist. The mainline includes both parallel ring and queue call groups that users can join and leave from their mobile apps for e.g. Operator, Sales and Customer Services. The mainline also supports working hours config as well as multi-level attendants and advanced multi-language customization of voice prompts.
Mobile User: Each mobile user extension includes a mobile app and covers all domestic calls. Each user receives a welcome email and registers via the mobile Office Phone app they download from Apple's AppStore or Google Play. The Office Phone app is feature rich and for all practical purposes serves as your desk phone in your pocket.
Fixed Mobile User: The fixed mobile user extension includes all the features of a mobile user in addition to a seamless 'pairing' with a landline VoIP deskphone. With landline pairing enabled, the mobile app can be configured to Ring Both, Ring Mobile or Ring Landline. The IP deskphone settings for caller ID, voice mail PIN etc are also controlled from the mobile app.
Direct User Number: Some of your staff may require direct numbers such that customers and partners may call them directly without dialing through your main company number. Users that are assigned direct numbers may also chose between placing business calls from their direct number or the main company number(s).
Mainline Alias: Sometimes it is desirable to have multiple numbers associated with your company mainline, for instance in different area codes. Alternatively, your company may want to route a specific number directly to a call group or voice menu. Users can dial out from a mainline alias, as well from the company mainline. The mainline alias can also be a toll-free number, but if so please contact email@example.com for a fixed rate quote, which will be based on your estimated incoming call volume.
Conference Bridge: This option allows your company get a dedicated conference bridge with a separate direct number and a PIN for dial in participants. The conference bridge may also be reachable e.g. by dialing '#' on your mainline auto attendant. The conference bridge is designed for 'normal' meetings, and OnRelay does not recommend more than 5-6 participants.
Fax to Email: The fax to email service allows you to receive faxes to a dedicated fax number, such that incoming faxes are forwarded as a pdf file to the email address associated with your company mainline. Note it is not possible to send faxes with the OnRelay fax service, only to receive.
Terms and Conditions:
Billing: You will be charged and notified by PayPal each month as per the above quotation. It is optional for you to setup a PayPal account or just register a credit or debit card with PayPal. Note all credit or debit card processing is handled by PayPal, and OnRelay does not store or have access to your card or bank account details. You may yourself cancel your subscription via PayPal or by contacting firstname.lastname@example.org.
Termination: There is no binding or contract period, and the service may be terminated with a 30 day notice. If the service is terminated you will be allowed to port your numbers to a different provider at no cost during the notice period.
Number Ownership: You may chose to receive new numbers in your area code from OnRelay, or port existing numbers to OnRelay. There is no additional charge for either option. If you were to terminate the service you will be able to port your numbers to your new provider.
Your Responsibilities: You are responsible for ensuring your staff are equipped with smartphones with cellular connectivity, capacity and coverage consistent with your service quality requirements. If you select to use Polycom IP phones with OnRelay, you must procure currently supported models and ensure you have the IT management resources and capacity to provision and operate your local network, router, firewall and Internet connection for VoIP.
Support: If you have any questions, concerns or problems with the system, or wish to cancel the service, please don't hesitate to email email@example.com. Please also refer to our service level agreement at www.onrelay.com/support/service-level-agreement.