The Mobile Business Phone System

WHY DO WE NEED A BUSINESS PHONE SYSTEM?

We surveyed whether small- and medium sized companies use business phone systems. And respondents were clear; 74% have business phone systems, and unsurprisingly use them to communicate effectively with their customers. Answering incoming customer calls to their main company phone number was the top priority, placing sales calls from a company number a clear number two.

more...Internal communications is less of a priority for a business phone system owner. There are numerous reasons for this, but as small businesses live and die by the quality of their customer service, it is natural that external interactions take precedence over internal communications. Also, there are plenty of IP comms tools that work well internally, such as Slack, Skype, and Zoom, but are not ideal for dealing with more privacy sensitive external customer inquiries and support requests.

HOW DOES ONRELAY WORK?

Office calls to your main company number are routed onwards to mobile staff via receptionists or voice menus. Staff are reachable on their mobiles via extension transfers or by joining queues and parallel ring groups for voice menu destinations such as Sales and Customer Service. All users can be 100% mobile and place return calls from your main company number as well.

more...Staff receive normal cell calls and can see on their incoming call screen whether they are receiving an office call and which voice menu destination was called. Users control their availability for group calls from their mobile apps, and can place return calls via any of your company numbers to completely mask their personal cell numbers.

HOW IS ONRELAY DIFFERENT FROM A VOIP SERVICE?

OnRelay is optimized for cell networks, meaning all features are available on your smartphones using regular cell minutes, not VoIP. This means you get the same reliable call quality, global coverage and unrestricted capacity you are used to on your cell phones with no draining of your cell data plan nor compromising on the PBX functionality you expect from a feature rich office phone system.

more...Most other business phone systems originate from landline PBX systems designed for IP desk phones, and therefore rely on VoIP apps for wireless connectivity. VoIP apps only work over fast, high capacity cellular data connections or good WiFi networks rarely found at e.g. busy city centers, hotels, airports, or on the road. This results in similar unpredictable call connections you may experience with consumer VoIP apps such as Google Voice, Facebook Messenger, Skype and WhatsApp.

WHO USES ONRELAY?

OnRelay delivers its services primarily to very customer centric small- and medium sized businesses. Larger organizations also benefit from a company phone service that emphasizes customer responsiveness. A majority of our business is in the US, and we also have a global footprint in Canada, Mexico, Australia, South Africa, UK, and across Europe.

more...Our customer base covers verticals such as law firms, physicians, insurance brokers, real estate, manufacturing, IT, retail, finance, bio sciences, hospitality and transport. They all have in common being fanatic about responsiveness!
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"Separation of personal cellular calls and PBX quality business calls is easy and employees are very happy with using their personal cell phones with the OnRelay app to place high quality business calls."

Dr. Ralf Brandt, President, vivoPharm Pennsylvania, Munich, Melbourne

DO WE NEED ANY INFRASTRUCTURE?

No office network infrastructure, IP desk phones or VoIP apps are needed with OnRelay. Our business phone service is designed to work with your existing smartphones, cell numbers, wireless contracts and unlimited minutes packages.

more...There are no VoIP over wireless connections, and therefore no need to dimension your office internet or cellular data packages for voice. Business and personal calls are kept separate, and billing impact is negligible, so a majority of users register their personal phones with our service. Some customers equip their office managers or receptionists with a landline Polycom IP phone, but this is by no means a prerequisite.

HOW DO I MANAGE EVERYTHING?

Once your account is ready to use you receive admin credentials for a comprehensive web administration interface you can use to configure and self-manage your service.

more...The web admin system includes advanced functionality for building your auto-attendant menus, auto-generating voice greetings, defining destinations such as parallel ring groups and queues, setting up 3rd party answering services, and adding, changing and removing user extensions. You can also define working hours and time of day based routing. Our support team is always available to help you get it right.

HOW MUCH DOES IT COST?

We offer a free trial to registered businesses, and we thereafter charge a fixed recurring fee per month. There is a mandatory $19.99 company mainline license, and each mobile user is $17.99. Prices are all inclusive in US$ irrespective of your country location.

more...The $19.99 mainline license includes all the functionality required to manage and distribute calls via your main company number. In addition per user costs is $17.99 for mobile only and $19.99 for fixed mobile users. Prices include phone numbers, voice minutes, service hosting, upgrades and support. You may optionally enable any company number for text messaging ($7.99), add direct inward dialing numbers to any user ($4.99) and get additional main numbers in any supported country, state or city ($9.99).

SO HOW DO WE GET STARTED?

You can request a free trial below or sign up for a new subscription with a one month open purchase during which we will refund 100% of your initial monthly charge. There are no setup costs or contract periods. Within 1 business day of receiving your order we will have your service setup and ready to use.

more...After you place the trial order we find a good main company number in your area code that you can use just to test or keep forever. You can at any time replace this number with a port in number. Rolling out users only takes a few minutes, and our team will be available to help with configuring voice menus and corresponding destinations.

OnRelay@OnRelay
OnRelay is a company phone system built for mobile workers #Mobile #Business #Phone
Total Tweets401
Followers1.44K
Following3.94K
OnRelay @OnRelay
We love #Apple and #iOS, but have been a bit on the back foot with some of their iOS 13 changes. That is now behind us with our issuing of v8.1.6 earlier today. Please all iPhone users make sure you upgrade!
#mobileoffice #smallbusiness #businessphonesystem

- 24 days ago

OnRelay@OnRelay
OnRelay is a company phone system built for mobile workers #Mobile #Business #Phone
Total Tweets401
Followers1.44K
Following3.94K
OnRelay @OnRelay
We are shipping v8.1 with e.g. the new answering service integration, some app UI updates and an additional instant messaging option via the live directory.

#remotework #virtualoffice #remoteoffice #locationindependent #workanywhere #smallbusiness #businessphonesystem

- 73 days ago

OnRelay@OnRelay
OnRelay is a company phone system built for mobile workers #Mobile #Business #Phone
Total Tweets401
Followers1.44K
Following3.94K
OnRelay @OnRelay
1
Our Answering Service feature seamlessly integrates with
@VirtualHQ ! You can route company calls directly to their live receptionists, fallback unanswered group or queue calls, or add them as a voice menu option. Their receptionists can transfer calls back to your extensions.

- 89 days ago

OnRelay@OnRelay
OnRelay is a company phone system built for mobile workers #Mobile #Business #Phone
Total Tweets401
Followers1.44K
Following3.94K
OnRelay @OnRelay
4
Have you ever met someone who enjoys lengthy phone conversations with speech recognizers? Your customers don't either!
#CustomerExperience #CustomerService #BusinessOwner #smallbusiness #workfromanywhere #wireless #voip #Entrepreneurship https://t.co/wR0XBOQSkB

- 138 days ago

OnRelay@OnRelay
OnRelay is a company phone system built for mobile workers #Mobile #Business #Phone
Total Tweets401
Followers1.44K
Following3.94K
OnRelay @OnRelay
1
#workanywhere #locationindependent #remotework #remoteoffice #virtualoffice #businessphonesystems #cellularnotvoip #pickupthephone https://t.co/3558Ofy9pN

- 170 days ago

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