The Mobile Business Phone System

To support small businesses affected by covid-19 restrictions
OnRelay extend free trials throughout the lockdown

HOW DOES ONRELAY WORK?

OnRelay is a powerful office phone system that allows your staff to be 100% mobile managing company calls. Customer calls to your main company number are routed onwards to mobile staff via receptionists or voice menus. Staff are reachable on their mobiles via extension transfers or by joining queues and parallel ring groups for menu dial options such as Sales and Customer Service. Staff can mask their cell numbers by placing return calls from your company number as well.

more...Staff receive normal cell calls and can see on their incoming call screen whether they are receiving an office call and which voice menu destination was called. Users control their availability for group calls from their mobile apps, and can place return calls via any of your company numbers to completely mask their personal cell numbers.

WHY IS ONRELAY DIFFERENT?

Most business phone systems rely on proprietary VoIP apps for wireless connectivity. OnRelay instead uses standard wireless carrier calls such that all features are available using normal cell minutes or native smartphone WiFi calling. This means you don't drain cell data plans and get the same reliable call quality, global coverage and unrestricted capacity you are already used to on your cell phones.

more...Most other business phone systems originate from landline PBX systems designed for IP desk phones, and therefore rely on VoIP apps for wireless connectivity. VoIP apps only work over fast, high capacity cellular data connections or good WiFi networks rarely found at e.g. busy city centers, hotels, airports, or on the road. This results in similar unpredictable call connections you may experience with consumer VoIP apps such as Google Voice, Facebook Messenger, Skype and WhatsApp.

WHAT ARE THE BENEFITS WITH A MOBILE OFFICE PHONE SYSTEM?

When a prospect or customer calls your main company number it is frequently because they cannot find or solve what they are looking for online. So getting stuck in voice mail boxes or in endless interactions with voice menus and speech robots may leave them frustrated. In order to quickly give them qualified help from the right persons in your company it is imperative that mobile staff can seamlessly participate in managing your company calls no matter where they are.

more...OnRelay's web admin system includes advanced functionality for building professional auto-attendant menus, auto-generating voice greetings, defining destinations such as parallel ring groups and queues, setting up 3rd party answering services, and adding, changing and removing user extensions. You can also define working hours and time of day based routing. Our support team is always available to help you get it right.

DO WE NEED ANY OFFICE INFRASTRUCTURE?

No office network infrastructure, IP desk phones or computer VoIP apps are needed with OnRelay. Our business phone service can be 100% virtual and mobile, and is designed to work with your existing smartphones, cell numbers, wireless contracts and unlimited minutes packages.

more...There are no VoIP over wireless connections, and therefore no need to dimension your office internet or cellular data packages for voice. Business and personal calls are kept separate, and billing impact is negligible, so a majority of users register their personal phones with our service. Some customers equip their office managers or receptionists with a landline Polycom IP phone, but this is by no means a prerequisite.

WHO USES ONRELAY?

OnRelay delivers its services primarily to customer centric small- and medium sized businesses. Larger organizations also benefit from a company phone service that emphasizes customer responsiveness. A majority of our business is in the US, and we also have a global footprint in Canada, Mexico, Australia, New Zealand, South Africa, UK, and across Europe.

more...Our customer base covers verticals such as law firms, physicians, insurance brokers, real estate, manufacturing, IT, retail, finance, bio sciences, hospitality and transport. They all have in common being fanatic about responsiveness!

"Separation of personal cellular calls and PBX quality business calls is easy and employees are very happy with using their personal cell phones with the OnRelay app to place high quality business calls."

Dr Ralf Brandt, President, vivoPharm

HOW MUCH DOES IT COST?

We offer a free trial to registered businesses, and we thereafter charge a fixed recurring fee per month. There is a mandatory $19.99 company mainline license, and each mobile user is $17.99. Prices are all inclusive in US$ irrespective of your country location.

more...The $19.99 mainline license includes all the functionality required to manage and distribute calls via your main company number. In addition per user costs is $17.99 for mobile only and $19.99 for fixed mobile users. Prices include phone numbers, voice minutes, service hosting, upgrades and support. You may optionally enable any company number for text messaging ($7.99), add direct inward dialing numbers to any user ($4.99) and get additional main numbers in any supported country, state or city ($9.99).

HOW DO WE GET STARTED?

We will quickly respond to inquiries left below, or you can place an order right away for a new subscription that embeds a two week free trial. There are no setup costs or contract periods. Within 1 business day of receiving your order we will have your service setup and ready to use.

more...After you place the trial order we find a good main company number in your area code that you can use just to test or keep forever. You can at any time replace this number with a port in number. Rolling out users only takes a few minutes, and our team will be available to help with configuring voice menus and corresponding destinations.