OnRelay delivers the complete functionality of an enterprise grade PBX over standard cellular connections.
All features have been carefully designed with the mobile user in mind. The functionality is made available via easy to use mobile applications closely integrated with the standard smartphone dialer.
Everything can be managed from the mobile, and there is no need for users to configure their settings via web portals or desktop computer apps.
A cornerstone of the OnRelay service is the company mainline feature. The company mainline supports live attendants as well as multi-level auto-attendants, and calls can be distributed to extensions, call groups, message boxes or directories.
Queue groups are call groups where callers hear music on hold and wait until a timeout or they exit back to the voice menu. Group members are called based on select algorithms such as parallel, round robin, longest wait, or ordered.
Parallel Ring GroupsOnRelay supports parallel ring groups where all current group members are called in parallel. Callers hear a normal ring tone, and unanswered calls go to a shared group voice mail box.
The company mainline includes a special Operator call group whose members are called in parallel before a mainline call is routed to the auto-attendant.
The company mainline includes auto-attendants that can flexibly route company calls to call groups, user extensions, staff directories and receptionists. Customers can build advanced multi-level attendants from the web control panel.
OnRelay supports multiple contact numbers to the mainline, that can be in multiple cities, states or countries. Mainline aliases can also be routed directly to a call group or a sub-auto-attendant.
Company Working HoursLive operators and auto-attendants can be configured to be reachable only during specified working hours in a given time zone. An outside working hours greeting is auto-generated for the company mailbox.
Auto Generation of Voice Menus
OnRelay automatically generates new voice menus in the selected language and region when auto-attendants are updated. Customers can upload their own recording, or type alternative input to the text-to-speech generator.
Dial-by-Name DirectoryThe company auto-attendant allows extension transfers for incoming calls to the main company number by typing a staff member's name or dialing his / her 3 digit extension.
Users can reach colleagues via dialing their 3 digit extensions from their mobile apps. Incoming extension calls show on the smartphone as office calls from 3 digit extensions as well.
Call TransfersIncoming office calls can be transferred to any colleague or call group using 3 digit extensions. Calls can also be auto-transferred by the auto-attendant, by dialing a 3 digit extension or choosing a staff member from the speech directory.
Mobile Sign-In to Call GroupsUsers can join and leave call groups from their mobile apps as and when they are available. The mobile app also displays who is a member of each call group.
Dial From Company NumbersUsers can flexibly chose whether to place office calls from their company's mainline number or their direct inward dialing number (DID)
Landline PairingWith a Fixed Mobile User license, a user's mobile app can be paired with a Polycom IP phone. Office calls can be flexibly configured to Ring Both, Ring Landline or Ring Mobile.
Do Not DisturbUsers can configure office calls to Do Not Disturb, which routes all office calls to their voice mail while normal cell calls to the smartphone are still allowed.
Shared Visual Voice MailExtension calls are routed to personal voice mail boxes. Group calls are routed to shared voice mail boxes. Voice mails can be downloaded, played, paused and deleted from the mobile app.
Calling Number and Name DisplayIncoming office calls are displayed with calling number and name. Name lookup is done server side for any colleague and in the smartphone contact list for external callers.
Called Number and Group DisplayThe smartphone incoming call screen displays whether the incoming call is to the office or directly to the cell phone. If the call is to a call group, the group name is indicated as well.
Mobile Presence Directory
The mobile app includes a live directory where the current call forwarding and in-call status of all staff members are displayed. Colleagues 3 digit extensions can be called with a click.
Dial Company ContactsOffice calls can be placed to any smartphone company or address book contact from a company number. No unusual or different dialing sequence is required.
Conference CallingA company conference bridge with a PIN can be reached via the auto-attendant and / or via an extension. Ad hoc conferences can also be managed from the smartphone app.
Sometimes a smartphone gets stolen or lost. From their mobile apps, administrators can temporarily disable lost or stolen phones, and they can also update office call routing and forwarding options for any staff member.
Web Admin Control PanelAdministrators can manage their mainline auto-attendants, add and remove users, and configure call groups and their members from a comprehensive web control panel.
Mobile User Admin
User administrators can add, remove and update other users from their mobile app directory while on the move.