Company Mainline: The company mainline supports live attendants as well as auto-attendants.
Live-Attendant: A special Live Operator call group can be called before the auto-attendant answers.
Auto-Attendant: The auto-attendant has a custom voice menu that routes calls to parallel call groups, user extensions, voice directories and receptionists.
Call Groups: Staff can join and leave parallel call groups from their mobile apps, and see who else is in the group.
Voice Directory: Callers can reach any staff member using the auto-attendant voice directory.
Extension Dialing: External callers and colleagues can reach staff using 3-digit extension dialing.
Dial From Option: Place company calls from a company mainline number in any country or from direct inward dialing numbers.
Do Not Disturb: Users can set their office line to Do Not Disturb, while still accepting normal cell calls.
Landline Pairing: A user extension can be paired with an IP phone. Office calls can be configured to Ring Both, Ring Landline or Ring Mobile.
Call Transfers: Incoming office calls can be transferred to any colleague using 3 digit extensions.
Visual Voice Mail: Extension calls are routed to personal voice mail boxes. Group calls are routed to shared inboxes. Voice mails can be downloaded, played and managed from the mobile app.
Calling Number and Name Display: Incoming office calls are displayed with calling number and name. Name lookup is server-side for colleagues and from device contacts for external callers.
Called Number and Group Display: Incoming office calls also show which company number and call group that was dialed.
Live Directory: The live directory displays the call forwarding and in-call status of all staff.
Phone Contacts: Calls to any phone contact from company number can be dialed from the mobile app.
Conferencing: A company conference bridge with a PIN can be reached via the auto-attendant. Ad hoc conferences can be setup from the smartphone app.
Mobile User Admin: Administrators can disable lost or stolen phones, add, remove and change users, and remotely update call routing options their staff.
Call Group Admin: Administrators can add, remove, and change call groups from their mobile apps. Call group members are displayed for each group.
Voice Menu Auto Recording: The auto-attendant voice menu is always kept up to date with the call group setup by OnRelay’s text to speech engine.