BENEFITS
The Office Phone in Your Pocket, Your Phone System in the Cloud
OnRelay offers MCX customers a range of powerful cost, productivity, customer management and IT management benefits:
Infrastructure Cost Savings
OnRelay eliminates a vast majority of voice infrastructure costs by relying on existing smartphone, cellular and cloud infrastructures.
IP PBX’s have a lot of hidden costs. The average cost per new IP PBX extension in 2010 was $1,200*. You might think this sounds high (it is) since you can purchase an IP deskphone for $2-300 or less. But the IP deskphone is just the top of the iceberg. A well functioning IP PBX network requires a significant premises based VoIP infrastructure that often includes a dedicated separate LAN with power, switching, routing, cabling, VoIP gateways and a variety of management systems and Quality of Service tools.
Two Numbers, One Smartphone
You probably used to have both a Blackberry and a personal cellphone. With MCX you can again manage your communications by separating business and personal telephony on a single device. Place mobile calls from office line or cell number, incoming call screen indicates whether it is a business or personal call.
Diligent Customer Call Management
With MCX you will never miss an incoming business call, always see caller’s name and number, get all voicemail notifications, and you can use PC Softphones as backup if you lose mobile network connectivity.
Efficient Internal Communications
Avoid phone tag and calling around to locate colleagues cell numbers. MCX provides quick online directory search for all staff, see location and if they are in a call, click to call internal short numbers, and IM them first if you need to check if they can take the call.
Flexible Working
Start managing your communications such that business contacts call your business numbers and friends and family call your cell number. Set Business Presence to ‘Do Not Disturb’ to avoid incoming business calls and still receive personal calls.
Privacy
With MCX you no longer have to share your personal cell number with all your colleagues or business contacts to be reachable. Select Business Dial Mode to call business contacts and colleagues using your office line business number from your mobile device. They will return calls to this number.
Works Everywhere, Always
MCX is a global system and works everywhere, in the office, home, hotel, meetings, car, abroad, and when traveling. Multinational companies can have users in multiple locations and in different countries using existing cellular providers.
Regain Control of Business Telephony
MCX bring mobile telephony back into the management domain of the enterprise. More than 1/2 of business calls are now cellular bypassing expensive PBX systems. IT managers are increasingly losing their ability to manage corporate communications and to ensure important customer calls are dealt in a professional manner.
Full Ownership of a Cloud Mobile PBX System
With OnRelay’s cost efficient one server image per customer model each business customer gets their own scalable cloud server image that IT management can control, operate, integrate, secure and customize according to their business’ needs. Many larger customers are reticent to move to a hosted phone system since they are in essence handing over ownership of the once system to a service provider and lose the ability to customise, integrate, secure and manage their phone system.
(*MZA Consultants and Eastern Management, 2011)
